Be sure your batteries are fully charged. When you insert your battery into a charger, the battery light should blink several times and the charger light should change from either green to red or blue to red (varies depending on model). When the charge is complete, the light to return to its original color (usually green). This LED light may pulse in red, green or blue even when charge is complete. This is normal. If the battery LED does NOT light up AND no vapor is produced when you attempt to use it, this usually means that it needs to be charged or the battery is faulty. Charge the battery and try again.
If the battery LED does light up and no vapor is produced when you attempt to use it: Try using and testing this battery using a different atomizer. If this battery works with all other atomizers, then this battery is not faulty.
If you suspect that an cartomizer is faulty, test it using other batteries. If this cartomizer will not work with any batteries then it is probably faulty. If it will work with one battery but not the other, then the problems lies in the batteries.
Be sure cartridges are properly filled with liquid.
Poor vapor production: Add 1-2 drops of liquid directly into the atomizer. If this does not help, try draining the atomizer (see above article for instructions). Take long and slow inhalations to produce more vapor. This gives the atomizer more to to heat the eLiquid.
Poor vapor production from new atomizer: Some atomizers need to be "broken in". To do so, simply use the atomizer for 1-2 hours. You should notice improved vapor production with use. Draining and refilling the atomizer may shorten "break in" time.
Atomizers will begin to produce less vapor and perform poorly when they near the end of their lifespan.
Poor Vapor Production
Try preheating your atomizers. Hold down the button on your (manual switch) battery for 2 seconds before inhaling. Take longer and slower inhalations.
1) Does the button LED light up when you push it? IF YES: Then try testing the battery with multiple atomizers. If you've tried several working atomizers and it does not produce any vapor, the battery might be defective or you're experiencing a contact issue. IF NO: The battery might be locked. Most Ego Batteries have a button lock/unlock feature. To unlock the battery, push the button 6-7 times within 1.5 seconds. The button will flash indicating a switch in modes.
2) Does the button LED flash or light up when it is attached to a charger? IF YES: Fully charge the battery. The charger light will turn red during the charge and back to green when the charge is complete. Once the battery is fully charged, if it still does not power any atomizers, then it might be a contact issue (usually due to over-fastening). IF NO: It could be a contact issue, defective charger or defective battery. For contact issue, see video below. If the charger works on other batteries, then it's probably not the charger.
Which eLiquid should I buy? I am searching for a flavor that resembles the brand that I smoke.
Most eLiquid tobacco flavors are slightly sweetened and do not taste like cigarettes. As you begin to use an e-cig, you will see what I mean. We recommend purchasing 2-3 bottles of various flavors to find the flavor most suitable for you.
Why am I experiencing a harsh burnt taste from my device?
Atomizers have a built in wire-coil, similar to one found in a light bulb. This wire-coil heats up to vaporize eLiquid. The unpleasant burnt taste is always a sign that there is a lack of eLiquid in the wire-coil. This can be true even if your cartridge or tank is full of eLiquid.
Solution: If you are able to locate the wire coil (usually right under the mouthpiece), add 1-2 drops of eLiquid directly onto the wire-coil and let it soak for 15-30 seconds. This should resolve the issue. If the burnt taste comes back, repeat the steps mentioned above. For most atomizers, it is necessary to repeat this several times until the atomizer is properly "broken-in".
When you first fill the tank, let it sit for 5-10 minutes before using it. Wait until the rope wick turns from white to a clear, translucent color. The rope wick needs time to soak and draw liquid onto the wire-coil. This is known as "priming" and will help avoid any burnt tasting vapor.
The viscosity of your liquid can also cause an issue. Full VG liquid is usually to thick and will not absorb well in rope wicks unless it is diluted with a small amount of water. Our VG blend eLiquid is diluted with about 8% distilled water to prevent this issue.
If the liquid you are using is to thick, try diluting it with distilled water. Add 1-2 drops of distilled water into your Clearomizer along with eliquid, shake well, take a test puff and repeat if necessary. Do not add more than 1-2 drops of water at a time. Over-diluting can cause your tank to leak